View Plan Coverages
(Underwritten by Generali U.S. Branch)
+1 (919) 684-2948
for customer service
Mon-Fri 8:30am to 5pm ET
|Medical Protection||Maximum Limits Per Person/Plan|
|Emergency Assistance & Transportation($10,000 Emergency Companion Hospitality Expenses)||$250,000||$500,000||$1,000,000|
|Medical & Dental||$50,000||$100,000||$250,000|
|Accidental Death & Dismemberment (Travel Accident)||$5,000||$10,000||$25,000|
| || || || |
|Travel Protection Covered Events|| |
|Rental Car Damage Coverage|
(Not available to Residents of TX & WA)
| || || || |
|Baggage Protection|| |
|Baggage Delay Coverage||$100||$200||$500|
| || || || |
(provided by Generali's designated provider)
| || || |
|24/7 Emergency Assistance Services||Yes||Yes||Yes|
- Coverage Varies by State
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance & Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali’s products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
- Emergency Assistance & Transportation
Benefits include transportation to the nearest suitable medical facility, help to return home if medically necessary and up to $10,000 in expenses for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days..
- Medical & Dental
Provides coverage for the necessary medical, surgical and emergency dental care costs if you become sick or accidentally injured while on your covered trip. Coverage is in excess of your standard coverage, except where prohibited.
- Accidental Death & Dismemberment – Travel Accident
Provides coverage if you are injured by an accident, which occurs while you are on a trip, and you suffer the loss of life or limb within 365 days of the accident.
- Trip Cancellation
Provides reimbursement for unused, non-refundable, pre-paid trip costs if you are prevented from taking your trip due to a covered reason.
- Trip Interruption
Provides reimbursement for unused, non-refundable, pre-paid trip costs if your trip is interrupted due to a covered event. Also provides reimbursement for the additional transportation cost to return home or rejoin your group.
- Rental Car Damage
Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, windstorm or hail.(Not available to residents of Texas & Washington)
Provides coverage for loss, theft or damage to your baggage and covered personal effects during your covered trip.
- Baggage Delay
Provides reimbursement for the purchase of necessary items if baggage is delayed (for the specified amount of hours located in your state specific document) during your covered trip.
- 24/7 Emergency Assistance Services
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The phone operates 24/7 for help anytime, any place while traveling. (Provided by Generali's designated provider)
- Concierge Services
Get pre-trip assistance, and help scheduling golf tee times, making restaurant, airline and rental car reservations, and ticketing for entertainment and other special events.
File Your Claims with Ease
1-800-541-3522 for Generali’s Claims Dept.
DAN partners with Generali Global Assistance to bring you Trip and Annual Travel Protection plans.
Generali Global Assistance is committed to providing prompt, fair and equitable claims service. Claims must be submitted within one year after a covered loss, but should be submitted as soon as possible in order to expedite resolution.
Questions about submitting a claim, completing your forms, or the process in general?
Call Generali Global Assistance's claims department toll free at 1-800-541-3522
Three options when submitting a claim:
- Fax Toll-free
• nationwide: 1-877-300-8670
• International: +1 858 810-2505
Generali Global Assistance
P.O. Box 939057
San Diego, CA 92123-9057
Once you've initiated your claim, your case will be assigned to a dedicated claims team member who will manage your claim from start to finish. Your dedicated claims team member will contact you if they have any questions or if any additional information is needed in order to finalize your claim.
The Coronavirus outbreak is considered a foreseeable event as of January 29, 2020. This means coverage is unavailable for losses related to the Coronavirus if the insurance plan was purchased on or after January 29, 2020.
COVID-19 was formally declared a pandemic by the World Health Organization on March 11, 2020. For insurance plans that exclude pandemics, coverage is unavailable for losses that occurred on or after March 11, 2020. Plan exclusions for a pandemic can vary according to your state of residence and the plan you purchased. To review your coverage details, please see your Description of Coverage or Insurance Policy.
For any plans that include coverage for losses due to sickness, we are providing coverage if you, a family member, or a traveling companion contract COVID-19 and plan requirements are met. Eligible coverages can include Trip Cancellation prior to your scheduled departure, Trip Interruption, Travel Delay, Medical and Dental, and Emergency Assistance and Transportation coverage during your trip.
Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage.